Refund Policy

Before you pay

The report is a one-time digital purchase. Please review your selected report language, city, email address, and photos before starting checkout. You can leave Stripe Checkout before payment is completed without being charged.

When we can help

Contact us if you were charged more than once for the same report, were charged after a technical error prevented the report from being delivered, or believe a charge was unauthorized. We will review the order and, where appropriate, issue a refund to the original payment method.

Personalized reports

Report generation begins after payment and uses the photos and details you supplied to create a personalized digital product. Once a report has been delivered or made available, purchases are not refundable for a change of mind or because you disagree with its subjective appearance, style, or scoring feedback.

This does not limit any non-waivable refund rights that apply under the law where you live.

How to request a review

Email [email protected]with the email used at checkout, your order ID, and a short description of the issue. Do not email your photos or payment-card details. If a refund is approved, your payment provider determines when the credit appears in your account.